Payment policy

Last updated: 10 September 2026

We accept orders with a United Kingdom delivery address only. Payment is taken at checkout through Shopify’s encrypted payment providers. We do not store your full card number.

The payment methods shown at checkout are the ones we currently accept. Those typically include:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay

If a method does not appear at checkout, it is not available for that order.

How to pay

At checkout you choose a payment method from the options shown. If payment is not authorised, the order will not be confirmed.

For payment questions, use our contact page.

Email: support@vivian-vance.com

Phone: [SUPPORT_PHONE]

Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm.

Saturday and Sunday: Closed. We aim to reply within 1–2 business days.

Contact page: https://vivian-vance.com/pages/contact

Our business information

Store name: Vivian Vance

Trading name: Vivian Vance

Legal company name: L'AS DECORS

Company number: SIREN 307321729

Company address: 6 Rue du 11 Mai 1967, 60110 Méru, Oise, France

Warehouse / returns address: 6 Rue du 11 Mai 1967, 60110 Méru, Oise, France

Email: support@vivian-vance.com

Phone: [SUPPORT_PHONE]

Website: https://vivian-vance.com

Customer service hours: Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm.

Saturday and Sunday: Closed.

More ways to reach us: https://vivian-vance.com/pages/contact