Privacy policy

Last updated: 10 September 2026

This Privacy Policy describes how Vivian Vance (“we”, “us”) collects, uses and discloses personal information when you visit https://vivian-vance.com or buy from us.

By using the site you agree to this policy. If you do not agree, do not use the site.

Who we are

Our business information

Store name: Vivian Vance

Trading name: Vivian Vance

Legal company name: L'AS DECORS

Company number: SIREN 307321729

Company address: 6 Rue du 11 Mai 1967, 60110 Méru, Oise, France

Warehouse / returns address: 6 Rue du 11 Mai 1967, 60110 Méru, Oise, France

Email: support@vivian-vance.com

Phone: [SUPPORT_PHONE]

Website: https://vivian-vance.com

Customer service hours: Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm.

Saturday and Sunday: Closed.

More ways to reach us: https://vivian-vance.com/pages/contact

Information we collect

We collect contact details (name, email, phone, billing and shipping address), order and payment confirmation (we do not store your full card number), account details if you create one, messages you send us, and device/usage data such as IP address, browser type and pages viewed.

Cookies, Meta and Google

We use cookies and similar tools to run the shop, remember preferences, and measure traffic. Shopify’s cookie notice is at https://www.shopify.com/legal/cookies.

We also use advertising and analytics cookies from partners including Meta (Facebook/Instagram Pixel) and Google (Google Ads and Google Analytics) so we can measure visits and advertising. Those partners may collect information about your browser, device and activity on this site. You can control cookies in your browser. Blocking them may stop some features from working.

How we use information

• To take payment, pack orders, arrange shipping and handle returns
• To answer questions and send order emails
• To detect fraud and keep the site secure
• To measure the shop and, where allowed, to show relevant ads

Who we share information with

We share information with Shopify, payment providers, carriers, warehouse partners, and advertising/analytics partners named above, only as needed to run the shop or as required by law.

Contact for privacy questions

Email support@vivian-vance.com or write to us at the company address above. Use the contact page if you prefer the form.

Email: support@vivian-vance.com

Phone: [SUPPORT_PHONE]

Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm.

Saturday and Sunday: Closed. We aim to reply within 1–2 business days.

Contact page: https://vivian-vance.com/pages/contact