Terms of service
Terms of service
Last updated: 10 September 2026
By using https://vivian-vance.com you agree to these terms and to the Privacy policy, Shipping policy, Return policy and Payment policy.
Store information
Our business information
Store name: Vivian Vance
Trading name: Vivian Vance
Legal company name: L'AS DECORS
Company number: SIREN 307321729
Company address: 6 Rue du 11 Mai 1967, 60110 Méru, Oise, France
Warehouse / returns address: 6 Rue du 11 Mai 1967, 60110 Méru, Oise, France
Email: support@vivian-vance.com
Phone: [SUPPORT_PHONE]
Website: https://vivian-vance.com
Customer service hours: Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm.
Saturday and Sunday: Closed.
More ways to reach us: https://vivian-vance.com/pages/contact
We are not a London walk-in boutique. The brand is Vivian Vance. Orders are packed at our fulfilment warehouse in Méru, France, and delivered only in the United Kingdom.
Who may use the shop
You must be 18 or have a parent or guardian’s consent. You may not use the shop for unlawful purposes or to interfere with the site.
Products and prices
Descriptions, images, prices, taxes and available variants are shown on the product page and at checkout. Colours can differ between screens. We may correct genuine errors and contact you if an order is affected.
We sell to customers in the United Kingdom only.
Orders and payment
Submitting an order is an offer to buy. An order is accepted when we confirm it or dispatch it. We may refuse or cancel an order for unavailable stock, failed payment, suspected fraud, or a delivery address outside the United Kingdom. If we cancel, we refund any amount already taken.
Payment methods are listed in the Payment policy and on the checkout page. The methods shown at checkout are the ones available for that order.
Shipping and returns
Delivery estimates are in the Shipping policy. Return rules, who pays postage, and refund timing are in the Return policy. Nothing in these policies affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013, including the right to reject faulty goods and, for most distance contracts, the 14-day cooling-off period. Our 30-day return period is in addition to those rights, not instead of them.
Liability
Nothing in these terms excludes liability that cannot legally be excluded. Nothing in these policies affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013, including the right to reject faulty goods and, for most distance contracts, the 14-day cooling-off period. Our 30-day return period is in addition to those rights, not instead of them.
Governing law
These terms are governed by the laws of France, while preserving any mandatory rights available to consumers in their country of residence, including the United Kingdom.
Contact
Email: support@vivian-vance.com
Phone: [SUPPORT_PHONE]
Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm.
Saturday and Sunday: Closed. We aim to reply within 1–2 business days.
Contact page: https://vivian-vance.com/pages/contact