Refund policy

Return policy

Last updated: 10 September 2026

This policy applies to purchases from Vivian Vance delivered in the United Kingdom. Nothing in these policies affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013, including the right to reject faulty goods and, for most distance contracts, the 14-day cooling-off period. Our 30-day return period is in addition to those rights, not instead of them.

30-day returns

You have 30 days from the date of delivery to return an item if the size, fit, or style is not right, or if you change your mind.

We only sell to, ship to, and accept returns from customers in the United Kingdom.

To be eligible, the item must be:

Unused, unwashed, and in the same condition as when it arrived
Returned with original tags and packaging where supplied
Accompanied by proof of purchase (your order confirmation email is sufficient)

How to return

Email support@vivian-vance.com with your order number and the items you wish to return. We will confirm the return address (6 Rue du 11 Mai 1967, 60110 Méru, Oise, France).

Do not send items back until we have confirmed the return.

Return postage

For change-of-mind returns, including fit and style, you pay the return postage. Use a tracked service and keep the tracking number.

Vivian Vance is not responsible for return parcels that are delayed, lost, or sent without tracking.

If an item is faulty, damaged on arrival, or not as described, we will cover reasonable return postage. Email us before you send it back so we can arrange this.

We do not charge a restocking fee.

Refunds

When we receive the return, we inspect it. If it meets this policy, we refund the item price to your original payment method within 10 business days of inspection. We will email you when the refund is issued. The time it then takes to appear in your account depends on your payment provider.

Original outbound shipping is free, so there is nothing to refund for outbound postage on a change-of-mind return.

Faulty, damaged, or incorrect items

If an item arrives damaged, is faulty, or is not the product you ordered, email support@vivian-vance.com as soon as possible with your order number and photographs. We will replace the item or refund it, including reasonable return postage.

Cancellations before dispatch

If you need to cancel or change an order, email support@vivian-vance.com with your order number as soon as possible.

If the order has not been dispatched, we will cancel it and refund the full amount to your original payment method.

If the order has already been dispatched, it cannot be cancelled in transit. You may refuse the delivery where the carrier allows it, or return the item after delivery under this 30-day return policy.