Track your order

We email a tracking number when your order is dispatched, typically after 1–3 business days of processing. Use that number on the carrier’s website to follow the parcel.

If you have not received tracking within 4 business days of placing your order, email support@vivian-vance.com with your order number.

Need help? Use the contact page.

Our business information

Store name: Vivian Vance

Trading name: Vivian Vance

Legal company name: L'AS DECORS

Company number: SIREN 307321729

Company address: 6 Rue du 11 Mai 1967, 60110 Méru, Oise, France

Warehouse / returns address: 6 Rue du 11 Mai 1967, 60110 Méru, Oise, France

Email: support@vivian-vance.com

Phone: [SUPPORT_PHONE]

Website: https://vivian-vance.com

Customer service hours: Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm.

Saturday and Sunday: Closed.

More ways to reach us: https://vivian-vance.com/pages/contact